Communications Management Tip
As part of setting up an email document, in the Communication Management screen DOC, you are asked to define a “Return Address” and a “Reply-to Address”. The “Return Address” is the address to which the e-mail will bounce back if it cannot reach its destination. For example, if the destination email account no longer exists, then a bounce-back (unable to deliver) message will go to this Return Address. The “Reply-to Address” is the address used when the recipi-ent chooses Reply-To. If you do not specify a “Reply-to Address”, the emails from the recipients are forward to the email address of this document’s author.
It is best practice to define both a “Return Address” and a “Reply-to Address”, both as a way of enabling good commu-nication but also as a way of flushing out bad email information.
However, please note that you should always use the “@naz.edu” format of the addresses and never the “@mail.naz.edu” format of the addresses. Using the “@mail.naz.edu” format can trigger browsers to treat our emails as spam and therefore often missed by the recipients.
It is best practice to define both a “Return Address” and a “Reply-to Address”, both as a way of enabling good commu-nication but also as a way of flushing out bad email information.
However, please note that you should always use the “@naz.edu” format of the addresses and never the “@mail.naz.edu” format of the addresses. Using the “@mail.naz.edu” format can trigger browsers to treat our emails as spam and therefore often missed by the recipients.