Something not working quite right with your software system? The best way to notify the ITS Applications Team is by submitting a ticket via our online ticketing system. Detailed directions can be found at https://www2.naz.edu/its/report-problem or submit a ticket directly at http://usl (Note: http://usl only works on campus or when connected to VPN off campus) Problems with Colleague, Powerfaids, OnBase, Informer, Starfish, ReportExec and other apps should be directed to the “Apps Team” queue. Problems accessing S: drive folders, printers, VPN, filezilla, etc, should be directed to the TMSD team. Emails or phone calls to an individual App Team member can sit for some time if the person is out of the office or busy all day in meetings. However, the ticket queue is monitored all day. Incoming tickets are routed appropriate-ly, based on subject area, priority and available resources. Someone will see your ticket right away. All of the tickets will initially be re-assigned to you...